Where to See Available Credits
Whether you use the free service or a paid plan, it's easy to track how many credits are available for lookups and exports!
View Credit Balance and Usage Details:
1: In the top right corner, click the circle icon with your initials and select 'Account Settings' in the menu. It will automatically open on the "Usage & Billing" section of the Account Settings.
2: Your available credits are listed on the Usage & Billing page, in the 'Usage' section at the very top. You can also see the scheduled date for when you will receive more credits.
3: Some users may have both Standard Lookup credits (only email) and Premium Lookup credits (email and phone). In this case, please go to 'Other Settings' and check the Lookup Type selection under the "Contact Preferences" section.
4: To review the number of credits you receive per billing cycle, from the Usage & Billing page, look for the 'Subscription' section and click the active plan to expand its details.
Important Reminder
All credits associated with paid plans are part of that paid service and are limited to use during the paid service period (i.e. the subscription term). Accordingly:
- If you purchase an annual plan, any unused credits will expire at the end of the one-year term (they do not roll over to the next year).
- If your monthly renewal auto-payment fails, you will be unable to use any existing or new credits until your monthly subscription fee is paid.
- If you pause billing (select monthly plans only), you will not have access to the paid credits while your subscription is paused.
- If you cancel your subscription, any unused credits will expire at the end of your paid service period.
Additional Resources
Lookup Credits vs. Export Credits
How is a contact lookup counted?
I want to pause my RocketReach subscription
What happens when I cancel my paid subscription?