What Happens When I Cancel my RocketReach Subscription? – RocketReach

Canceling your RocketReach subscription means that once your current billing cycle ends, your account will transition to a canceled state. This means you will no longer be charged, but you will also lose access to all paid features.

Even after canceling, you can still log into your account and use the free search tools, but saved contacts and companies, Autopilot and Message history, and integrations will be locked until you resubscribe.

Key Takeaways

Canceling stops future billing and prevents subscription renewal.
You will retain access to premium paid features until the end of your current billing cycle.
When your subscription ends, you will lose all remaining credits, and they will not be refunded or reinstated if you resubscribe.
All paid features, including 'My Contacts,' 'My Companies,' Autopilot, Messages, integrations, and API access will be locked once your subscription ends.
You can still log in and use RocketReach as a free user, but with limited functionality.
To regain full access, you must resubscribe to a paid subscription.

What happens when you cancel?

Any RocketReach customer who has purchased a paid plan previously but is no longer within that paid period is considered to be a 'Canceled' customer. This includes if your auto-renewal payment fails and your account is in 'Past Due' status. Customers who have 'Paused' billing will also experience RocketReach like a canceled customer, with the exception that their billing will automatically resume according to the scheduled pause cycle.

When you cancel, go past due, or pause billing:

Your subscription remains active until the end of your billing cycle.
Any remaining lookups or export credits will expire at the end of your billing cycle and cannot be restored.
After your subscription expires, your account will move into a canceled state.
You will not be charged again unless you resubscribe.
Saved data (lists, messages, and previous contacts) will remain stored but will be inaccessible until you resubscribe.

What You CAN Do in a Canceled State:

✅ Log in to your RocketReach account.
✅ Use the free version.
✅ View your previous search history and saved searches.
✅ Access billing history and past receipts.

What You CANNOT Do in a Canceled State:

❌ Access My Contacts or My Companies.
❌ Keep unused lookups—all remaining credits will expire at the end of your billing cycle and cannot be reinstated.
❌ Use Autopilot or Messages features.
❌ Perform bulk lookups or data exports.
❌ Access third-party integrations.
❌ Use API keys, as they will be invalidated upon cancellation.

How to Cancel Your Subscription

Log into your RocketReach account.
Navigate to Account Settings > Usage & Billing.
Scroll down to Manage Subscription and select Cancel Subscription.
Follow the on-screen instructions to confirm your cancellation.
You will receive an email confirmation once your cancellation is complete.

Learn More: How do I Cancel my RocketReach subscription?

Pause Instead of Cancel

Not ready to cancel? If you have a monthly subscription, you can pause your subscription for up to three (3) billing cycles instead of canceling. This allows you to temporarily stop billing while keeping your account and unused credits intact.

Learn More:

How to Resubscribe and Restore Access

Log into your RocketReach account.
You will see a screen prompting you to resubscribe.
Click "Continue" to go to the Pricing Page.
Select a new subscription plan and complete the payment process.
Once payment is processed, all paid features will be fully restored, but any lost credits will not be reinstated.

Accidentally bought Annual instead of Monthly?

If you made a mistake and purchased an annual subscription but meant to choose a monthly subscription, you may be eligible to switch to a monthly subscription within 7 days of purchase instead of canceling. This allows you to adjust your billing cycle immediately and receive a refund for the difference in price.

Learn More: Accidentally Purchased an Annual Subscription?