How do I Pause (Freeze) my RocketReach Subscription

Subscriptions: Pause Billing

If you don’t need RocketReach for a short period but plan to use it again, you can pause your subscription instead of canceling. This allows you to temporarily stop billing while keeping your data and settings intact. Pausing is available for monthly subscriptions only and lets you pause for 1, 2, or 3 billing cycles before automatically resuming.

💡 Pausing is NOT available for annual plans or team subscriptions.

Key Takeaways

• Pausing stops billing but does not extend credit expiration dates—unused credits will still expire on their normal schedule (typically 1 year from issuance).
• Once paused, your account will be restricted—you will still be able to log in but will lose access to all paid features.
• You must unpause to regain access—paid features will remain locked until you resume your subscription.
• Billing automatically resumes at the end of your selected pause period (1, 2, or 3 months).
• You can manually unpause anytime, which will immediately restart your subscription.
• If you cancel while paused, your subscription will end immediately. 

Why Pause Instead of Cancel?

Pausing is ideal for customers who have seasonal or project-based data needs. Instead of canceling, pausing offers key benefits:

• Lock in your current rate – When you resume, you avoid potential price increases.
• Keep accrued credits – Any remaining lookups will stay in your account (but will still expire as scheduled).
• Easily resume when needed – No need to sign up again, just restart your subscription.

🔗 Learn More:  What Happens When I Pause My RocketReach Subscription?

How to Pause your RocketReach Subscription

1. Log into your RocketReach account.
2. Go to the Account Settings page (click the circle with your initials in the top right corner).
3. Scroll down to Manage Subscription and click the "Pause Subscription" button:
   
4. Follow the on-screen instructions to confirm your pause by selecting the timeframe (1 month, 2 months, or 3 months).
5. You will receive an email confirmation once your request is completed with details on when your subscription will resume.

How to Unpause Your Subscription

If you wish to resume access to RocketReach before your scheduled restart date, you can manually unpause at any time.

1. Log into your RocketReach account.
2. Go to the Account Settings page (click the circle with your initials in the top right corner).
3. Scroll down to the Subscription section and click the “unpause” link:
   
4. Confirm your selection—billing will restart immediately.
5. You will receive a confirmation email that your subscription has resumed.

How to Cancel While Paused

If you pause your subscription but then decide that you would rather cancel, you can cancel the subscription without any additional charges.

⚠️ Please keep in mind that upon cancelling you will immediately lose access to saved contacts and unused credits.

1. Log into your RocketReach account.
2. Go to the Account Settings page (click the circle with your initials in the top right corner).
3. Scroll down to Manage Subscription and click the "Cancel Subscription" link:
   
4. Follow the on-screen instructions to confirm that you wish to cancel.
5. You will receive an email confirmation once you successfully complete the cancellation.

Pause Billing FAQ

❓ Can I pause my annual plan?

No, annual subscriptions cannot be paused. Paused billing is allowed only for monthly subscriptions.

❓ How long can I pause my monthly plan?

You may pause the service for 1, 2, or 3 billing cycles. A pause cannot be extended. Your payment on file will be charged automatically when the scheduled pause ends.

❓ I paused the billing and my credits disappeared.

Lookup credits are part of your subscription service. As such, while paused you will not be able to see or use lookup credits; however, eligible credits will be restored when the pause ends and the subscription is resumed.

❓ Can I add contacts while the subscription is paused?

No, you will not have access to credits, Autopilot, or API to add new contacts until your subscription resumes. The 'My Contacts' area will also be locked and you will not be able to view or export previously saved contacts. You may use the search tools, but you will have access only to the first page of search results.