If you don’t need RocketReach for a short period but plan to use it again, you can pause your subscription instead of canceling. This allows you to temporarily stop billing while keeping your data and settings intact. Pausing is available for monthly subscriptions only and lets you pause for 1, 2, or 3 billing cycles before automatically resuming.

💡 Pausing is NOT available for annual or team subscriptions.

Key Takeaways

• Pausing stops billing but does not extend credit expiration dates—unused credits will still expire on their normal schedule (typically 1 year from issuance).
• Once paused, your account will be restricted—you will still be able to log in but will lose access to all paid features.
• You must unpause to regain access—paid features will remain locked until you resume your subscription.
• Billing automatically resumes at the end of your selected pause period (1, 2, or 3 months).
• You can manually unpause anytime, which will immediately restart your subscription.
• If you cancel while paused, your subscription will officially end at the time of the cancellation. 

Learn More: What Happens When I Pause My RocketReach Account?

Why Pause Instead of Cancel?

Pausing is ideal for customers who have seasonal or project-based data needs. Instead of canceling, pausing offers key benefits:

• Lock in your current rate – When you resume, you avoid potential price increases.
• Keep accrued credits – Any remaining lookups will stay in your account (but will still expire as scheduled).
• Easily resume when needed – No need to sign up again—just restart your subscription.

How to Pause your RocketReach Subscription

1. Log into your RocketReach account.
2. Navigate to Account Settings > Usage & Billing.
3. Scroll down to Manage Subscription and select Pause Subscription.
4. Follow the on-screen instructions to confirm your pause by selecting the timeframe.
5. You will receive an email confirmation once your pause is complete with detail on when your subscription will resume.

How to Unpause Your Subscription

If you decide to resume your subscription before your scheduled restart date, you can manually unpause at any time.

1. Log into your RocketReach account.
2. You will be redirected to a screen notifying you that your subscription is paused.
3. Click the “Resume Subscription” button.
4. Confirm your selection—billing will restart immediately.
5. You will receive a confirmation email that your subscription has resumed.

Alternatively, you can pause or unpause (resume) a subscription by using the link below:

Pause or Unpause My RocketReach Subscription