Insufficient Credits or Exhausted Credits
Credits are required to unlock new contacts and access verified contact data. If you've used all the credits or don't have enough credits for a desired bulk use, you'll need to get more credits to continue.
Key Takeaways:
- Credits are issued as part of your plan.
- Credits cannot be purchased separately à la carte except for Custom/API plans.
- In most cases, the effective way to immediately access more credits is to upgrade your subscription.
Instructions by Customer Type
The options and exact steps to get more credits varies depending on your current account status. Please reference the appropriate customer type below for the instructions that are relevant to you.
- Free Trial (if you haven't purchased yet)
- Monthly Billing
- Annual Billing
- Team Subscription
- Custom Plan
💡 Not sure about your account status? Go to the Account Settings page and scroll down to the 'Subscription' section to see the details of your current plan. Your current plan's name will be listed under the 'Product' heading. Under the 'Period' heading it will say either "Monthly" or "Annual" in reference to your billing cycle.
Free Trial Users
RocketReach offers 3 months of free trial access with a limited amount of credits. If you find that you'd like more credits, or if you've reached the end of the trial period, please consider purchasing a paid plan. Not only will you get more credits, you'll also have more tools and full access to search results.
🔗 Check out our standard plans here, or try our Base plan for only $5/month.
Monthly Billing Customers
If you have purchased a plan with monthly billing, you have three primary options:
- Wait - New credits will be issued when your monthly renewal payment completes successfully. Your renewal date can be found on the Account Settings page.
- Upgrade Tiers - Changing to a different, larger monthly plan will issue new Lookup Credits immediately.*
- Change to Annual - Changing from monthly billing to annual billing will issue new Export Credits immediately.*
*Note: If you have exhausted (0) Lookup Credits, you will pay full price for the new plan (no prorated credit for current month).
Annual Billing Customers
If you have purchased a plan with annual billing, you have three primary options:
- Wait - New Export Credits will be issued when your annual renewal payment completes successfully. Your renewal date can be found on the Account Settings page.
- Upgrade Tiers - Changing to a different, larger annual plan will issue new Export Credits immediately. Most customers will receive a prorated credit for the time remaining on the current plan term.
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Purchase Custom Plan - If you have need more than 20,000 credits, you may qualify for a custom plan. Please contact the RocketReach Sales Team here.
Team Subscription Customers
If you have purchased a team subscription, in most cases each assigned member of the team has been issued credits separately. If you're out of credits, you may be able to ask a teammate who still has credits to complete your project.
Your designated Team Owner / Team Admin can also upgrade plans in order to immediately issue new credits for all team members (see sections above for Monthly Billing or Annual Billing).
Custom Plan and API Customers (Enterprise)
If you have a purchase contract with the RocketReach sales team, you may purchase add-on packs of credits. Please ask your designated Team Owner / Admin to contact your assigned Account Manager for further assistance. Alternatively, you may contact the Support team to be connected.
FAQ
❓ Can I buy more credits?
Lookup Credits and Export Credits are not sold separately from plans. If you want more credits to access more contacts, please upgrade to a higher tier plan, or upgrade from monthly billing to annual billing. If it is not possible to upgrade, you can also contact the Support team to request immediate termination of your current plan. This will allow you to re-purchase and immediately access new credits.
Additional Resources
Difference between Annual and Monthly Subscription Plans