Pausing your RocketReach account allows you to temporarily stop your subscription without fully canceling it. This means you won’t be billed during the pause period, but you also won’t have access to paid features until you resume paying for your subscription.
Pausing will "freeze" your credits, account settings, search history, and 'My Contacts' and 'My Companies', making it easy to pick up where you left off when your subscription automatically restarts after 1, 2, or 3 months (depending on your selection).
Key Takeaways
- Pausing your account means your subscription is temporarily inactive, and billing is on hold.
- You will not be able to access paid features while your account is paused.
- You can resume your subscription at any time through your account settings.
- Your saved contacts, search history, and account settings remain intact.
- Autopilot, integrations, and API access will be disabled until you reactivate.
What Happens when your Account is Paused?
What You CAN Do in a Paused State:
✅ Log in to your RocketReach account.
✅ Manage your RocketReach subscription.
✅ Use search (first page only) and view saved searches.
What You CANNOT Do in a Paused State:
❌ Lookup new contacts.
❌ Access, view, or export My Contacts.
❌ Access My Companies.
❌ Use Autopilot, Messages, or Integrations features.
❌ Perform bulk lookups or data exports.
❌ Use API keys, as they will be invalidated during the pause period.
How to Pause Your Subscription
- Log into your RocketReach account.
- Go to Account Settings > Usage & Billing.
- Scroll down and click the option to Pause Subscription.
- Select the pause period (1 month, 2 months, or 3 months) and confirm. You will receive an email confirmation including the updated next billing date.
- At the end of your current paid period, the account will be "frozen" in the paused state instead of issuing a new invoice and payment charge.
- After the designated pause period, billing will automatically resume on the scheduled date. The subscription will resume, your payment will be charged, and full account access will be restored along with any eligible Lookup Credits.