Pausing your RocketReach account allows you to temporarily stop your subscription without fully canceling it. This means you won’t be billed during the pause period, but you also won’t have access to paid features until you resume your subscription.
Unlike canceling, pausing keeps your account settings, search history, and 'My Contacts' and 'My Companies' intact, making it easier to pick up where you left off when you’re ready to resume subscription service.
Key Takeaways
- Pausing your account means your subscription is temporarily inactive, and billing is on hold.
- You will not be able to access paid features while your account is paused.
- You can resume your subscription at any time through your account settings.
- Your saved contacts, search history, and account settings remain intact.
- Autopilot, integrations, and API access will be disabled until you reactivate.
What Happens when your Account is Paused?
What You CAN Do in a Paused State:
✅ Log in to your RocketReach account.
✅ Use the free version with 5 free monthly lookups.
✅ View your previous search history and saved searches.
What You CANNOT Do in a Paused State:
❌ Access My Contacts or My Companies.
❌ Use Autopilot or Messages features.
❌ Perform bulk lookups or data exports.
❌ Access third-party integrations.
❌ Use API keys, as they will be invalidated during the pause period.
How to Pause Your Subscription
- Log into your RocketReach account.
- Go to Account Settings > Usage & Billing.
- Select the option to Pause Subscription.
- Confirm your selection—your account will now be in a paused state and billing will stop.
Learn More: How to Pause (Freeze) Your RocketReach Subscription
How to Resume Your Subscription
- Log into your RocketReach account.
- You will be redirected to a screen stating that your subscription is paused.
- Click "Resume Subscription" to reactivate your subscription service.
- Once reactivated, all paid features will be fully restored with all past unused credits.
Additional Notes
- Billing resumes immediately upon reactivation.
- Autopilot sequences, integrations, and API access will remain disabled until your subscription is resumed.
- The RocketReach browser extension will display a notification indicating that your account is paused.