Did you mean to choose a monthly subscription but accidentally signed up for an annual subscription? No problem—you have the option to switch!
If you accidentally signed up for an annual subscription but intended to choose a monthly subscription, you can update your billing cycle within 7 days of your purchase. This allows you to adjust your subscription without needing to cancel or create a new subscription.
Key Takeaways
- Individual subscribers can switch from an annual to a monthly subscription within 7 days of your purchase.
- An automatic refund will be processed for the difference between the annual and monthly subscription costs.
- Your usage limits will adjust immediately to reflect the monthly subscription.
- Refunds typically take 5-10 business days to appear, depending on your payment provider.
- You can view your refund receipt in the Billing History section under Usage & Billing.
- If you are outside the 7-day window, contact support@rocketreach.co for assistance.
- If your subscription has been active for more than 30 days or has already renewed, you are not eligible to switch to a monthly plan.
- Team plans do not offer monthly subscriptions and therefore cannot be downgraded.
How to Switch from Annual to Monthly Subscription
- Log into your RocketReach account at rocketreach.co.
- Click on your profile icon in the top-right corner and select Account Settings.
- Navigate to Usage & Billing from the left-hand menu.
- Scroll down to the Manage Subscription section.
- Click Change Subscription Billing Cycle.
- Follow the on-screen instructions to confirm the switch from an annual subscription to a monthly subscription
- Once the change is complete, you will receive an on-screen confirmation.
What Happens After You Switch?
- Automatic Refund Processed – The difference between the annual and monthly subscription cost will be refunded to your original payment method.
- View Your Refund Receipt – You can check the refund details in the Billing History section under Usage & Billing.
- Service Limits Adjusted – Your monthly subscription limits will apply immediately after switching.
💡 Note: Refunds typically take 5-10 business days to appear, depending on your payment provider.
Need Help?
- If you don’t see the option to switch or if your purchase was more than 7 days ago, contact support@rocketreach.co for assistance.
- If your subscription has been active for more than 30 days or has already renewed, you are not eligible to switch to a monthly plan.