A RocketReach user account is needed for you to lookup contact information or see contacts that you previously accessed. If you no longer want to use RocketReach or have created a user account by accident, you may deactivate the account.
Key Takeaways:
- Only free accounts can be deactivated. If you have a paid subscription, you must cancel your subscription first before deactivation. See: How do I cancel my paid subscription?
- Deactivating your account removes access to all saved lookups and contacts.
- The deactivation process is cannot be reversed unless you contact support@rocketreach.co and request reactivation.
- Paid accounts cannot be deactivated without first cancelling the subscription.
How to Delete / Deactivate an Account
Access Your Account Settings
- Log into your RocketReach account.
- Click on your initials or profile picture in the top right corner of your screen.
- Select "Account Settings" from the dropdown menu.
Navigate to 'Other Settings'
- In the left-hand menu, locate and click on "Other Settings."
- This section provides details about your account status, search preferences, and contact preferences.
Click ‘Deactivate and Close Account’
- Under the "Account Status" heading, locate and click the ‘Deactivate and Close Account’ link.
Confirm the Deactivation
- A pop-up will appear asking for confirmation. Click ‘OK’ to proceed.
Provide Feedback (required)
- You will be prompted to answer a required question about why you are deactivating your account.
- Your feedback helps us improve, but your account will still be deactivated even if you provide a minimal response.
Complete the Deactivation
- Click ‘OK’ to finalize the process.
- Your RocketReach account is now deactivated and no longer accessible.
How to Reactivate a Deactivated Account
- If you deactivated your account by mistake or need to regain access, contact support@rocketreach.co for assistance.
- Reactivation is subject to account verification and may not restore lost data.