What to know about Lookups and Exports
Every RocketReach service plan includes at least one type of limited credits according to your tier/price. With an Unlimited Lookup plan, you receive unlimited Lookup Credits to access data and a set quantity of Export Credits to take data out of RocketReach.
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Lookups & Lookup Credits
- A lookup pulls the contact data of the person and stores it within the RocketReach platform.
- One (1) Lookup Credit will be used per person profile that you lookup and receive at least one verified email address and/or verified phone number—but you have unlimited lookup credits!
- Once you lookup a person profile and reveal the contact information, you will always have access to that profile and any updates to it.
Exports & Export Credits
- An export allows you to download the data in CSV format or move the data with an integration.
- One (1) Export Credit will be used for every person profile that you export that has at least one verified email address and/or verified phone number.
- Once you export a person profile, you will not be charged a credit again if you export the same profile again (no double-charging).
Activities that Use Export Credits
"Export" activities result in contact information being taken outside of RocketReach, hence the name. Export actions which will use export credits include:
- From My Lists, downloading to CSV spreadsheet using the button "Download List"
- Using any Integration and selecting the button "Export to" after looking up a contact
- Using any Integration and enabling automatic export of contacts
- Using Autopilot and proceeding to "Activate"
- Using Upload List and proceeding with the "Next" button
- Using API to lookup contact information (automatically exports)
FAQ
❓ Is it really unlimited?
Yes, you can use the "Get Contact Info" button to unlock an unlimited amount of verified contact data, and you never have to worry about running out of lookup credits.
As a data-obsessed company ourselves, we understand wanting all the data. We encourage you to make full use of the unlimited lookup credits and access as many contacts as you need. Per our fair use policy, we may cap usage at 10,000 contacts in any 30-day period.
❓I am seeing a message about a temporary limit. When can I continue?
If you are working very quickly to lookup large quantities of contacts, you may receive a "temporary limit" warning. This is part of our fair use policy enforcement which helps to protect site stability for all users by preventing excessive use or abuse by bad actors.
For large lists, we recommend using dedicated bulk tools like Autopilot. Learn More
❓ I used all my Export Credits. What now?
You can still unlock new contact data with Unlimited Lookup Credits, even if you have consumed all the included Export Credits. Simply focus on activities that do not require the use of Export Credits.
If you'd like to purchase additional Export Credits, please contact support@rocketreach.co for assistance.