How do I Change the Card on File for My RocketReach Subscription?

Subscriptions: Change or Update Payment

Updating your saved payment method ensures that your subscription renews smoothly and that any additional charges are processed correctly. You can change your credit card or PayPal details at any time through your Account Settings.

💡 No charges will be made immediately—your updated payment method will be used for your next scheduled billing date unless you are updating for a past-due account or making changes during checkout.

Key Takeaways

• You can update your payment method at any time through your Usage & Billing settings.
• Your new payment method will apply to all automatic billing and additional charges.
• Updating your payment method does not trigger an immediate charge unless you are paying a past-due balance or making a plan change.
• A valid payment method must be on file for active subscriptions—payment details can only be removed after a subscription is fully canceled.
• While your subscription is active, your payment information must remain on file.
• To delete your payment information after cancellation, you must contact RocketReach Support at support@rocketreach.co.

How to Update Your Payment Method

Either option below may be used to change your saved payment method that will be used for the next billing cycle.

Option 1: Use the Direct Link

1. Ensure you are logged into the correct RocketReach account.
2. Open this link: Update Billing Info.
3. Enter your new credit card or PayPal details.
4. Click "Update Payment Method" to save your changes.

Option 2: Update Payment Information from Account Settings

1. Log into your RocketReach account.
2. Click on your profile icon in the top-right corner and select "Account Settings."
3. The page should open to the Usage & Billing area.
4. Scroll down to Payment Settings and click "Change Billing Info".
5. Enter your new credit card or PayPal details and select "Update Payment Method" to confirm.

Removing a Payment Method

RocketReach requires a valid payment method on file for all active subscriptions to ensure uninterrupted service and automatic renewals.

If you have an active subscription, you cannot remove or delete your payment details without adding a new payment method. However, if you no longer wish to keep a payment method on file, you will need to cancel your subscription first and wait for it to fully expire.

• While your subscription is active, your payment information must remain on file.
• If you cancel, your subscription will remain active until the end of your billing cycle.
• After your subscription fully expires, payment details will not be removed automatically.
• To delete your payment information after cancellation, you must contact RocketReach Support at support@rocketreach.co.

💡 If you want to remove your payment details after canceling, be sure to wait until your final billing cycle ends before reaching out to support@rocketreach.co to request removal.

Payments FAQ

❓ What if I just want to remove / delete the existing info?

Valid payment information must remain on file with the secure payment processor while a subscription is active. Payment information may be deleted after a canceled subscription has completely ended; please contact Support.

❓ What payment methods are allowed?

Subscriptions purchased online may be paid with PayPal or major credit cards. Please note that American Express is accepted only for payments in USD. You may change the billing info at anytime to any of the accepted payment methods (Learn More).

❓ How can I get receipts?

Receipts for completed payments are available in your account. Navigate to Account Settings and look in the billing history section to download or print receipts (Learn More).