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Error during payment: "Your payment could not be processed"

If you see a payment error:

  • Please verify that your credit card is correct.
  • Please ensure that your billing address is filled, and your zip code matches the billing address.
  • Ensure your CVV is correct. The CVV for American Express cards is a 4 digit number. For other cards, this is a 3 digit number.


Contact support

If you believe that the errors or declines you received are incorrect, please email our Support Team at so we may further investigate. 


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