Troubleshooting Checkout Errors
If you see a payment error:
- Please check that the credit card number has been entered correctly.
- Please ensure that the billing address is filled, and that the zip code matches the billing address.
- Verify the CVV is correct. The CVV for American Express cards is a 4-digit number. For other cards, it is 3 digits.
| ⚠️ American Express is accepted only for US dollar $ purchases. If you are paying in local currency and not USD, please use a different card (Visa, MasterCard, etc.) or PayPal. |
Contact Support
If you believe that the errors or declines are incorrect, please email our Support Team at support@rocketreach.co so we may further investigate.