SSO FAQ

SSO is available only on RocketReach Enterprise plans. If you are interested in enterprise pricing, you can contact us here.

Is SSO available in every RocketReach product plan?

Single-sign on is limited to the Enterprise plan only. To speak with a sales representative, contact us here (https://rocketreach.co/enterprise).

Who can manage the SSO settings for my organization?

The Enterprise account admin will manage your team’s SSO settings.

If I already have an account on RocketReach, will I have the same account after SSO is enabled?

Provided that your existing account email and the email registered with your IDP are the same, you will have the same account on RocketReach.

After I assign people to use RocketReach with my IDP, do I need to invite them to my RocketReach team?

It is not necessary to invite them to your team if you previously assigned them the RocketReach app in Okta. Users can simply visit RocketReach.co’s login page and select “Log In with SSO” to gain access to the system.

Once I have activated SSO with my IDP will my team members be able to log in using email and password?

At this time, users with RocketReach accounts that were created prior to enabling SSO will be able to sign in using their email and password or via SSO, provided that they have been assigned the app in the IDP. If their accounts were created using your IDP SSO, they will be able to log in with SSO only as they will not have a RocketReach password.

Once I unassign a user from the RocketReach application in my IDP, will this user still have access to my Enterprise account?

The user will not be able to access the RocketReach account and will encounter an error when trying to sign in. However, the user will still consume one of your available licenses on your RocketReach team until you remove them manually from your account on RocketReach.

What if I want a custom SSO integration?

If you use another identity provider that we don’t directly support, we may still be able to integrate with your SAML 2.0-compatible solution. Please contact support or your account manager for more information.