Using Contact Information
Count on the most up-to-date information when you use RocketReach. Real-time search and validation when you click “Get Contact” in the web-app or “Add+” in the browser extension ensures lookup credits are used only when you receive verified email addresses and phone numbers.
To maximize your use of this powerful data validation, be sure to understand the icons, indicators, and options – this article will teach you everything you need to know!
📑 In this article - click to jump to section:
Email Contact Icons
Email addresses are tested and scored in multiple steps to help you focus on the best contact information. The top-scored email addresses are conveniently shown in the top section, immediately to the right of the person's name and last-known employer.
Email addresses are classified as:
work emails - Professional email addresses associated with an employer
personal emails - Non-work email addresses likely for personal use
💡 TIP: You can control what types of emails you receive and use credits on. It’s quick and easy! See how »
Color Coded with Letter Grades
The letter grade (A, A-, B) reflects the estimated likelihood of successful delivery.
| Best: Multiple tests confirm this is a working inbox. | |
| Likely: Tests and modeling indicate it’s likely your email will be delivered. | |
| Possible: Worth trying, especially if better options are not available. |
Your specific delivery rate will depend on several factors. To improve the chances your email is delivered and seen, please consider our recommended guidance and best practices:
- Focus on the green email addresses, as they scored the highest in our multi-step review process. Most users experience about 90% successful delivery.
- If a green email address isn’t available, yellow email addresses are also usable when sending 1-to-1 emails and for small campaigns. Deliverability rates will vary.
- Any email that we confirmed is invalid (such as emails for past work experiences) has been hidden to provide the best experience.
💡 Reminder! Lookup credits are used only when you receive at least one verified contact (email address or phone number) which will be indicated by a green icon. |
Phone Number Icons
Phone numbers are provided only when subscribed to a +Phone plan and accessed with a Premium Lookup Credit. If you are using a free trial, you will not be able to see phone numbers.
Phone numbers are tested to classify the type of phone line:
| Mobile Phone | |
| Direct Dial | |
| Office Phone (Corporate directory line) | |
| Fax |
The letter grade (A, A-, B) shown next to the phone type icon indicates the results of multi-step testing.
| Best: Confirmed as valid and strong signals for right person. | |
| Likely: Confirmed as valid phone, insufficient signals for right person. | |
| Possible: Worth trying, especially if better options are not available. |
If your process involves using phone numbers, pay attention to both the line time and letter grade.
- Always start with any "A" graded phones first, then work your way down to any "A-" phones and finally "B" phones if necessary.
- Office phones are verified for general accuracy but are not graded; they are also not charged.
We aim for a balance of coverage and accuracy. When in doubt, a phone number may receive a lower grade so that accuracy is not overstated and you are not overcharged.
For example, if a profile returns 5 phone numbers of varying grades and only 1 ends up being an active number for the right person, that result is considered successful / valid. It is normal (across all data providers) to encounter inaccurate numbers due to the limited means to identify & match the right person to a phone number, and because data is always changing.
💡 Reminder! Lookup credits are used only when you receive at least one verified contact (email address or phone number) which will be indicated by a green icon. |
Action Buttons
When you hover by contact data (or tap on mobile), buttons for actions will appear:
- Copy the selected data to your clipboard.
- Use the upvote and downvote buttons to help the RocketReach community.
Control What Types of Email Addresses You Receive
💡 PRO TIP: As a friendly reminder, RocketReach charges a lookup credit only when we provide verified data. If the contact does not include any verified data, then the credit used to perform the lookup is refunded back to your account.