Get Help with Your Account
Thank you for choosing RocketReach! Customers with enterprise (custom) plans have access to a dedicated support team. Please follow these guidelines to receive the fastest assistance.
Account Manager
Your assigned Account Manager is your primary contact at RocketReach. Their mission is to ensure your satisfaction with the overall results. You're always welcome to reach out to your Account Manager for any reason; when appropriate, they can connect you with a specialist or relevant resources.
Contact your Account Manager for:
- Pricing, billing, and contract information
- Adding licenses or credits
- Renewal questions
| ⌚ Available Hours: Our team is dispersed remotely, so availability will vary by Account Manager. Please check with your AM to confirm their time zone and working hours. |
Success Manager
For day-to-day use of RocketReach, learning to use the features and data, and optimizing your results, a Success Manager can provide expert guidance for your specific situation. All requests can be sent to: success@rocketreach.co
Contact your Success Manager for:
- Onboarding, coaching, and ongoing training
- Technical questions & troubleshooting
- Product questions
| ⌚ Response Times: When contacting your CSM or the Success priority inbox, we aim to respond within 1 hour (during business hours) and to resolve questions within 1 business day. |
Live Chat
Chat with an Agent during business hours or Leave us a Message after hours. Most common questions can be answered instantly by our custom-trained AI chatbot, and live agents will assist you or connect you to your AM/CSM.
To start a chat, select the headset icon in the upper right corner of the website:
| ⌚ Support Hours: Online assistance is available most weekdays from 10am to 8pm (US Eastern). Please allow for longer response times during weekends and US Holidays. |
Additional Resources
✅ Onboarding Checklist | Enterprise