Subscription: How to Freeze Billing
We get it! Sometimes, you won’t need RocketReach for a month or two but don’t necessarily want to cancel your subscription. Instead, you can pause.
💡 Pausing is only available for individual monthly-billed subscriptions and not available for annual or team subscriptions.
Why Pause Instead of Cancel?
Pause is ideal for customers with seasonal or project-based data needs. If you plan to use RocketReach again, pausing the service offers several advantages over cancelling.
- Lock in your current rate
- Keep accrued credits*
- Retain access to contacts
- Resume when you need to
If you pause and your situation changes, you can still cancel the subscription at any time.
*Note: Pausing billing does not extend the expiration for previously issued credits. Credits will still expire as scheduled on their standard expiration date (typically 1 year from issuance).
What to Expect
Pausing your subscription allows you to put billing on hold for your choice of 1 month, 2 months, or 3 months. During this time you will not be paying for the service, so you will not be able to access the paid features.
- ✅ YES, still able to access existing contacts while paused
- ❌ NO, unable to add new contacts while paused
When pausing - Billing will stop on your next renewal date and continued to be paused for 1-3 months, depending on the length you have chosen. You will receive an email confirmation of the scheduled pause; please keep the email to easily reference the date that billing will resume.
When unpausing - Billing will resume immediately and your subscription will become active.
How to Pause
You can pause or unpause (resume) a subscription by using the link below:
👉 Pause or Unpause My RocketReach Subscription 👈