Troubleshooting "Third-Party Cookies" Error Message

This article offers a solution for users seeing an error message about third-party cookies, which may occur after installing the RocketReach extension or resetting your browser.

Jump to:
Instructions for Chrome browser
Instructions for Brave browser

About This Error:

Error message text within the extension: "In order to use the RocketReach extension, third-party cookies must be enabled"

You may notice an icon resembling an eye with a line through it in your URL bar. This is an indicator that cookies are being blocked.

Steps to Resolve:

The issue arises because your browser is currently set to block third-party cookies, which are necessary for the RocketReach extension to function properly.

To resolve this, you need to adjust your browser settings to allow third-party cookies for all websites.

If you're encountering this error message, follow the instructions detailed below for Chrome and Brave browsers.

Chrome Browser

You can allow cookies directly from the page you're on by clicking on the eye icon in your URL bar, instead of going to the Chrome settings page.  

1. Click on the eye icon in the URL bar

2. Click the toggle to enable 'Third-party cookies'

Note: This setting is specific to the website you're on at the moment. If you're using a Chrome extension on various websites, you'll need to adjust this setting for each one individually.

If the issue with third-party cookies persists, check your Chrome Cookie settings:

1.  Open your Chrome browser and navigate to the following link: chrome://settings/cookies

2.  Locate the "Default behavior" section. Under the heading 'Sites automatically follow this setting when you visit them', choose the option 'Allow third-party cookies.'

🎉 DONE! Once these steps are completed, you should be all set to use the RocketReach extension.
If you continue to experience difficulties, please contact support@rocketreach.co for assistance.

Brave Browser

1.  In a Brave browser window, open this link: brave://settings/cookies

2. Scroll down to the section titled "General Settings"

3. Please select the option to "Allow all cookies" on the left side of this text.

🎉 DONE! That's it, you're ready to use the RocketReach extension!
If you continue to experience difficulties, please contact support@rocketreach.co for assistance.